Terms of service

Last Updated: October 13, 2026

1. Overview

Welcome to Introvert Apparel. This website is operated by Introvert Apparel, LLC. Throughout the site, the terms "we," "us," and "our" refer to Introvert Apparel.

By visiting our website or purchasing something from us, you agree to these Terms of Service. Please read them carefully before using our website.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

We reserve the right to refuse or cancel orders when reasonably necessary, including in cases of suspected fraud, inaccurate information, or violations of these Terms.

3. Products and Availability

Introvert Apparel sells clothing and other merchandise, including products manufactured and fulfilled through third-party print-on-demand providers.

We make every effort to display product descriptions, colors, sizes, and images accurately. However, actual colors and product appearances may vary slightly due to screen settings, manufacturing differences, and other factors.

Product availability, designs, pricing, and descriptions may change without notice.

We reserve the right to discontinue products or limit quantities at our discretion.

4. Orders and Payments

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

All prices are displayed in the currency indicated at checkout. Applicable taxes, shipping charges, and other fees will be shown before you complete your purchase.

We reserve the right to cancel orders containing pricing errors, suspected fraudulent activity, or unavailable products. If payment has already been collected for a canceled order, we will issue a refund.

Payment processing is handled by Shopify and its supported payment providers.

5. Production and Shipping

Many of our products are made to order and begin production shortly after purchase.

Production and delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

Shipping times may vary depending on product availability, fulfillment location, shipping destination, carrier delays, customs processing, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

International orders may be subject to customs duties, import taxes, or additional charges imposed by the destination country, unless otherwise indicated at checkout.

If your order is delayed, lost, or arrives damaged, please contact us so we can investigate and assist.

6. Returns, Exchanges, and Refunds

Because many of our products are printed on demand, we generally do not accept returns or exchanges for incorrect sizing, changes of mind, or buyer's remorse, except where required by applicable law.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving it.

Requests should include your order number, a description of the issue, and clear photographs when applicable.

Eligible issues may be resolved through a replacement or refund.

For additional information, please review our Return & Refund Policy.

Nothing in these Terms limits any non-waivable consumer rights provided by applicable law.

7. Order Changes and Cancellations

Orders may only be canceled or modified before they enter production.

Once production begins, we cannot guarantee that an order can be changed or canceled.

If you need assistance with an order, please contact us as soon as possible.

8. Intellectual Property

All original designs, artwork, logos, branding, website content, and other intellectual property owned by Introvert Apparel are protected by applicable intellectual property laws.

The Introvert Apparel name and associated branding may not be used, reproduced, distributed, or commercially exploited without our prior written permission.

Purchasing a product does not transfer ownership of any intellectual property rights associated with its design or branding.

Third-party trademarks and other materials remain the property of their respective owners.

9. Website Content and Accuracy

We strive to provide accurate and current information on our website.

However, we do not guarantee that all product descriptions, pricing, availability, or other website information will always be complete or error-free.

We reserve the right to correct inaccuracies, update information, and cancel affected orders when necessary.

10. Prohibited Uses

You agree not to use our website to:

• Engage in unlawful, fraudulent, or deceptive activities.

• Violate intellectual property rights.

• Distribute malicious software or harmful code.

• Attempt unauthorized access to our website or systems.

• Interfere with the security or operation of our website.

• Collect or misuse personal information belonging to others.

• Misrepresent your identity or provide fraudulent payment information.

We may restrict access to our website when necessary to address violations of these Terms.

11. Third-Party Services

Our website may use third-party services for payment processing, order fulfillment, shipping, analytics, and other business operations.

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent practices of third-party websites or services that we do not control, except as required by applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.

13. Disclaimer of Warranties

We make reasonable efforts to maintain a reliable website and provide products that meet their descriptions.

However, to the extent permitted by applicable law, our website is provided on an "as available" basis without warranties regarding uninterrupted access or error-free operation.

Nothing in this section excludes warranties or consumer protections that cannot legally be waived.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Introvert Apparel, LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights.

15. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business practices, services, or legal requirements.

Updated Terms will be posted on this page with a revised date.

Changes will apply prospectively unless otherwise permitted by applicable law.

16. Governing Law

These Terms of Service are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Introvert Apparel, LLC

Email: support@introvertapparel.com

Location: New York, United States